Frequently Asked Questions
Have a question? We're here. The Phil & Joe team is available for any question about products, your order, or the right care for your hair.
Are the products authentic?
Are the products authentic?
Yes. Phil and Joe are the official Kérastase ambassadors in Israel, and all products in the shop are 100% authentic, sourced directly from the official distributor.
How do I know which product suits my hair?
How do I know which product suits my hair?
Each Kérastase line targets a different need - strengthening, density, nourishment, repair, scalp care and more. You can filter by hair type and concern, and if you're unsure, write to us and we'll give a personal recommendation.
How much is shipping and how long does it take?
How much is shipping and how long does it take?
Free shipping on all orders over 250 ₪. Delivery within up to 3 business days, nationwide.
What is your returns and exchanges policy?
What is your returns and exchanges policy?
You can read the full policy on the returns policy page.
Can I also buy at the salon?
Can I also buy at the salon?
Absolutely. Our salon is at 13 Frishman St, Tel Aviv. You're welcome to book an appointment for advice and to purchase on site.
Which payment methods do you accept?
Which payment methods do you accept?
Visa, Isracard, Diners, American Express, PayPal and Apple Pay.
How do I get in touch?
How do I get in touch?
By phone at 03-5220486 (Sun-Thu 10:00-18:30, Fri 10:00-14:00), via WhatsApp on the site, or on the contact us page.
